Shipping Policies
30 Day Satisfaction Guarantee

Californiablinds.com has sold hundreds of thousands of custom blinds, shades, and shutters to satisfied customers throughout the US. We are members of the Better Business Bureau, the BBB Care program, and the BBB Online Reliability program. Customer satisfaction is very important to us and we want you to order with confidence. For this reason we offer our exclusive 30-Day Satisfaction Guarantee*. If you are not completely satisfied with your purchase please contact us and we will make every attempt to achieve your satisfaction.

*All of our custom products are made to order therefore our instructions must be followed regarding measuring, installation, and the color disclaimer policy. SAMPLES MUST BE OBTAINED PRIOR TO ORDERING TO BE ELIGIBLE FOR THE SATISFACTION GUARANTEE. Due to their high production costs Shangri-La shades are returnable for warranty repair only. In addition products ordered beyond our recommended size limitations are returnable for shipping damage and/or initial defects only. Returns will not be accepted without prior authorization and must be shipped to californiablinds.com in original condition within 30 days of receipt. Return shipping charges are the responsibility of the customer and are not refundable.

Important Note: Most custom window covering retailers DO NOT offer a satisfaction guarantee. If you are shopping around be sure ask our competitors about their policies. Most will tell you "no refunds and no exchanges." Obviously with "all sales final" they have little incentive to ensure your satisfaction. At californiablinds.com we stand behind the products we sell.

Products Warranty

The window coverings we sell are covered by a manufacturer's limited lifetime warranty. In the unlikely event that warranty service is ever needed just contact us and we'll arrange for repair or replacement as quickly as possible. All warranties are provided by the manufacturer(s) and extended to the original purchaser.

The manufacturer warrants that all blinds will be free from defects in materials and workmanship, given normal use and provided that the blinds were installed properly in the window, door or other interior area in which they were intended, and recommendations were followed with regard to size limitations and specifications. Damage resulting from misuse, abuse, accidents, alterations, normal wear and tear, exposure to the elements, including but not limited to exposure to salty air, humidity, discoloration due to sunlight or the passage of time is not covered by this warranty.

Slat material used in blinds may contain variations in grain and texture and could appear randomly. Slight variations in color, as well as minimal warping may also occur. These are all naturally occurring tendencies when dealing with faux wood (PVC) and/or wood products and are considered acceptable. Returns for the above mentioned reasons are not warranted.

The obligation of the manufacturer in the event of a defect covered under this warranty is limited to repair or replacement of the blinds or components, at the manufacturer's option, provided the product is returned to to the manufacturer. The manufacturer is not responsible for transportation and/or labor costs involved with returning the product(s) or reinstallation of the product(s) in the window. This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall the manufacturer be liable or responsible for incidental or consequential damage or for any other direct or indirect damage, loss, cost, expense or fee. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you. This warranty gives you specific rights, and you may also have other rights that vary from state to state.

California Blinds Inc. does not manufacture any of the products sold through this site.

Order Errors

All of our products are custom made to order so it is very important that you follow our measuring and installation instructions. When you follow our instructions we guarantee your blinds will fit perfectly! It is equally important that you review your email order confirmation for accuracy.

Of course we realize that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact us. Depending on the type of error you may return the product to the factory for alteration or we will have it remade at a discount.

Order Change

All products are made to order and production normally begins the day after an order is placed. Therefore we are happy to change or cancel orders as long as we are contacted within one (1) business day (Monday-Friday) from the date the order was submitted to us. Orders that are changed or cancelled after one business day may incur additional charges.

Color Disclaimer

Due to variances among color monitors the colors that appear on your screen may not be exact.
If color is important you must request free samples prior to ordering. We guarantee your satisfaction with the color only if samples are received prior to ordering. We cannot offer refunds and/or exchanges for any color related issues unless samples were received prior to ordering.

Stained finish real wood blinds:
There are natural variances in the wood's color, grain, etc. that cause dye lots to vary in color. Although we consider these variances to be minimal there is no way to assure an exact color with stained wood blinds. If you are ordering real wood blinds with a stained color finish be sure to purchase all your blinds at the same time so they are manufactured from the same dye lot. We will only guarantee a color match for blinds that are purchased together on the same order.

Natural wood shades (matchstick & woven wood):
Natural wood shades are made from bamboo, rattan, reeds, jutes, and other natural woods. Because they are a natural product the colors can vary substantially between dye lots. If you are ordering natural wood shades and you want them to match make certain you purchase all of your shades at the same time so they are manufactured from the same material lot. We will only guarantee a color match for shades that are purchased together on the same order.

Freight Claim Policy

Upon receipt of your order please be sure to inspect boxes carefully and note any immediately observed damage to the driver. If items are damaged do not discard boxes! All freight claims must be reported to californiablinds.com Customer Service within 10 days of the original delivery date .

To report a freight claim issue within this 10 day period please contact us.

Security Policy

Californiablinds.com uses industry standard practices to safeguard the confidentiality of your personal information. For online transactions we utilize Secure Socket Layer (SSL) technology that encrypts your credit card number and other personal information as it travels from your computer to our server. As an added security measure your card number is deleted from our database once your order is processed. We treat your data as an asset that must be protected against loss and unauthorized access.

Your Privacy

Privacy Policy
Your privacy is important to californiablinds.com. We do, of course, ask you for some personal information in order to provide you with services you request. However all personal information that you may share with us is kept absolutely private. We will not sell or rent your personal information.

Personal information we may collect:
In general, you can visit californiablinds.com without telling us who you are and without revealing any information about yourself. However when you place an order you will provide us with your name, address, phone number, and e-mail address. This information will be retained in our database along with your order. If you pay with a credit card your card number is deleted from our secure database once your order has been processed.

How we may use the information we collect:
We only use your personal information to process and fulfill your order(s) or respond to your requests. If you place an order we may need to contact you if additional information is required. We will not share this information with any outside company or agency unless compelled by applicable legislation. You may choose to subscribe to our e-mail list to be notified of special offers and to receive our newsletter. We will not sell or trade your e-mail address to any third parties and subscriptions may be cancelled at any time.

Terms of Use

This site, or any portion of this site, may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by California Blinds Inc. California Blinds Inc. reserves the right to refuse service and/or cancel orders at its discretion including, without limitation, if California Blinds, LP believes that customer conduct violates applicable law or is harmful to the interests of California Blinds Inc.

Copyright
All content and any compilations thereof included on this site, including, but not limited to, text, graphics, logos, icons, images, audio clips and software, is the property of California Blinds Inc. and is protected by U.S. and international copyright laws. All software used on this site is the property of California Blinds Inc. and protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping resource only. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.

Trademarks
Californiablinds.com is a trademark of California Blinds Inc. in the United States. californiablinds.com graphics, logos and service names are trademarks of California Blinds Inc. and may not be used in connection with any product or service that is not California Blinds Inc. in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits California Blinds Inc.

Applicable Law
This site is created and controlled by California Blinds Inc. in the State of California, USA. As such, the laws of the State of California will govern these disclaimers, terms and conditions without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.

Disclaimer
THIS SITE IS PROVIDED BY California Blinds Inc. ON AN "AS IS" BASIS. California Blinds Inc. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT MATERIALS OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, California Blinds Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL California Blinds Inc. BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
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